Shipping and Delivery Services

Pickup & Delivery Information:

Our network of delivery systems is designed to get your new merchandise to you as soon as possible, and in great shape. Our familiar white and green trucks visit thousands of cities and towns in a six‑state region. So, chances are, if you drove to our store, we can deliver your purchases back to your home. If not, common carrier trucks or our friends at UPS or other preferred partner will handle your needs. We'll pick the one that's quickest and most convenient for you. So if you need it, you got it.

There is a charge for delivery, which you pay at time of purchase. On occasion, we offer Free Delivery during select promotions. Make sure to watch for them!

Description of Services

We offer contact‑free drive‑through pickup for many in‑stock items. When shopping online, check to see if the item is in stock and ready for pickup. At checkout, select your desired pickup time and store location. When you’re shopping in‑store or over the phone, speak with your sales professional to arrange drive‑through pickup.

Special Order Drive-Through Pickup:

Due to the limited availability and specific qualities of our special order products, NFM must assess a 25% non-refundable deposit. This deposit must be made with a major credit or debit card. We offer an option that allows you to use your Nebraska Furniture Mart Card for the remainder of the balance. To complete an order this way, please call our Phone Sales Team at 800‑336‑9136.

Large Items:

Items will be placed on the nearest driveway, sidewalk, or inside your garage. The items will be left in their factory packaging, if assembly is required, this is the responsibility of the customer. An Adult 18 years or older must be present to sign for the items. Orders must be placed by 5pm CST. Delivery fees starting at $69.99, see details at checkout.*

Small Items:

Offer available on orders placed between 11am ‑ 5pm. A convenience fee starting at $19.99 will be added to your order. Most orders delivered in as little as 2 hours.*

Additional Terms:

*Same‑Day Delivery offers are available in Omaha, Kansas City, and Dallas/Fort Worth metro areas. Items must be in stock at purchase location for same day delivery. Design delivery, contractor sales, gun safes, pool tables, clearance items and internet available‑to‑order items are excluded.

Items must be in stock at purchase location for next-day delivery or shipping. If available, weekend shipping will be specified during checkout. Otherwise, shipping methods apply to business days only, not weekends or holidays.

Carrier and tracking information will be sent via email to the address provided.

Shipping orders will be placed on the nearest driveway, sidewalk, or inside your garage. The items will be left in their factory packaging, if assembly is required, this is the responsibility of the customer. An Adult 18 years or older must be present to sign for the items. An NFM representative will contact you the day before, or by 10:00 AM the morning of with a time window for your order shipment. If you need to reschedule your shipping date, please contact Customer Service no later than 2 days prior to your scheduled date.

With Factory-Direct Delivery, your item(s) will typically ship in one to five business days after placing your order. It will arrive at your home from one of a few possible small parcel carriers such as (UPS, FedEx, or USPS) or from a nationwide large parcel carrier. We will send you a tracking number so you can track the shipment to your home. Please ensure the address is correct and, if you are moving to a new address, consider waiting to purchase your Factory-Direct item to ensure it does not arrive prior to your move-in date. If you have questions regarding the timing of your shipment, please call our Phone Sales Team at 1‑800‑336‑9136.

NFM delivers to 47 states (excluding Alaska, Hawaii and California). NFM Card may be required for purchases in some areas. Assembly and Installation options vary depending on your location.

Due to the size and weight of gun safes, there is an additional charge of $100 for in-home delivery of gun safes under 350 pounds and $325 for in-home delivery of gun safes weighing 350 pounds or more. An additional fee of $200 will be assessed at the time of purchase for gun safes that require assembly. Assembly and Installation options vary depending on your location.

An Adult 18 years or older must be present to sign for the items. You will be contacted the day before, or by 10:00 AM the morning of delivery, with an approximate two-hour time window for your order shipment. If you need to reschedule your shipping date, please contact Customer Service no later than 2 days prior to your scheduled date. Prior to arrival, please restrain all pets, no matter how friendly, for both their safety and the safety of our personnel.

Where applicable, the delivery provider will bring the product(s) into your home and place them in the area of your choice. They will also remove any of the packaging material from your home. Any additional installation, including the removal of legs, is not included in Gun Safe Delivery, and cannot be performed by the delivery provider.

An adult 18 years or older must be present to sign for the items. You will be contacted the day before, or by 10:00 AM the morning of delivery, with an approximate two-hour time window for your order shipment. If you need to reschedule your shipping date, please contact Customer Service no later than 2 days prior to your scheduled date. Prior to the arrival, please restrain all pets, no matter how friendly, for both their safety and the safety of the delivery provider.

The delivery provider will bring the product(s) into your home and place them in the area of your choice. The delivery team will also remove any of the packaging material from your home. However, this does not include Flooring or the setup of Assembly Required products. Items such as cribs, exercise equipment and other select products may carry an extra charge for assembly. If you have any questions about assembly, please call our Phone Sales Team at 1‑800‑336‑9136.

An Adult 18 years or older must be present to sign for the items. You will be contacted the day before, or by 10:00 AM the morning of delivery, with an approximate two-hour time window for your order shipment. At that time, delivery provider will bring the product(s) into your home and place them in the area of your choice. The delivery team will also remove any of the packaging material from your home. However, this does not include Flooring or the setup of Assembly Required products. In qualifying areas, purchases made from 12:00 AM to 6:00pm are eligible for Next-Day Delivery. Any purchase made after the cutoff time can be added to the following day's queue. If you have any questions about assembly, please call our Phone Sales Team at 1‑800‑336‑9136.

In-Home Furniture Delivery

Where would you like this great-looking piece of furniture?

  • Before your furniture arrives, determine where you would like it to be placed and ensure the area is cleared. Please measure doorways, hallways, etc. and adjust as needed, especially if you are expecting oversized pieces.
  • The delivery provider will un-crate, inspect your new furniture, and place it in the location of your preference.
  • Except for Assembly Required products the delivery provider will remove and haul away any packaging material and make sure your home is in its original condition.
  • Before the delivery provider departs, please look over your new furniture to make sure it meets your expectations.

Except for Assembly Required products, beds and bed frames will be put together for you, including the center support.* Mattresses and box springs will also be placed on the frame. Mirrors will be attached to dressers, but not to doors or walls. For pier groups the units will be leveled, and the lights tested before the delivery provider departs. Some beds and bunk beds require a fee for setup, if you have any questions about assembly, please call our Phone Sales Team at 1‑800‑336‑9136.

*Attaching an adjustable base to a previously purchased bed is excluded and is the responsibility of the customer.

Except for Assembly Required products, kitchen and dining room items will be delivered and placed in the location of your preference. Hutches will be placed on buffets and shelves will be installed. The delivery provider will also install table leaves to make sure they fit properly. Applicable items will have mending plates installed and lights plugged in and tested as necessary. Some dinette sets require a fee for setup. If you have any questions about assembly, please consult your sales professional or call our Phone Sales Team at 1‑800‑336‑9136.

Except for Assembly Required products, living room and seating items will be delivered and placed in the location of your preference. The delivery provider will attach legs to sofas and chairs, test motion furniture to ensure it is working properly, and verify that toss pillows were delivered if applicable. Power Motion items will be connected per manufacturer instructions and, if available, plugged into an appropriate power source and tested.

Except for Assembly Required products, delivery provider will assemble lamps, set in place of your choosing, plug in and test.

Except for Assembly Required products, entertainment centers will be set in place, leveled, shelving installed, plugged in and lights tested.

The delivery provider will uncrate and place your Grandfather Clock in the area of your choice. For options on calibration and assembly, please consult your sales professional or call 1‑800‑336‑9136.

Except for Assembly Required products, curios will be delivered and set in place, including unpacking and installation of shelves. Curios will be leveled, plugged in and lights tested.

For options on protection plans for your purchase, please consult your sales professional, or call 1‑800‑336‑9136.

Flooring Delivery

Many flooring items are available for same day purchase and Drive‑Thru Pickup. However, if you choose to have your order delivered, please keep this information in mind:

Carpet will be delivered to your home and brought into the installation area when possible. Other coverings will be placed based on how the order is scheduled, if you have any questions about placement, please consult your sales professional or call our Phone Sales Team at 800-336-9136.

Area rugs will be delivered and placed in a room of your choice.

In-Home Electronics Delivery

You can take many electronics with you after you purchase them at our store. For electronics that you are having delivered, keep these guidelines in mind.

TVs will be unpacked, set in place, plugged in, and have the cable or antenna connected. The delivery provider will turn on the unit and make sure it is operating properly. Delivery teams will not install extra equipment. During winter months, TVs will not be turned on until they reach room temperature. Before departing, the delivery provider will make sure all procedures are complete.

Most computers and accessories are purchased in-store and picked up at our warehouse. However, should you choose to have your order delivered, please be aware that the delivery provider will not provide hook up of your equipment. Your salesperson can put you in contact with authorized installers should you need them.

In-Home Appliances Delivery

You can take many appliances with you after you purchase them at our store. For appliances that you are having delivered, keep these guidelines in mind:

For non-built-in appliances, the delivery provider will place the appliance in the location of your choosing, remove and haul away packaging materials, and haul away old appliances if contracted in advance to do so. If new cords and hoses were purchased with your order, the delivery provider will plug in and test your appliance.

The delivery provider will not attempt any built-in installations like professional grade ranges, hoods, and professional grade refrigeration, or dishwashers. Where offered, gas line hook-up can be purchased as a separate service but requires an operational shut-off valve in the immediate vicinity of the appliance. Delivery provider will not run new water lines for items like icemakers or install new electrical outlets. They are only authorized to connect to specific water lines and electrical systems (see below for specific limitations on appliances).

Other local ordinances may restrict our services, please consult your sales professional or call our Phone Sales Team at 1‑800‑336‑9136.

The delivery provider will remove all doors and handles if necessary to ensure that the unit fits into your home. Packaging will be removed, and the refrigerator will be set in place, plugged in, and leveled. If a proper water line exists with a serviceable shut-off valve on the same floor and immediately adjacent to the refrigerator, it will be connected and turned on. New water lines will not be installed. Haul away of the old unit will be done, if contracted in advance to do so. There are other limitations for connection, including restrictions based on your ship-to address. If you have any questions about assembly, please consult your sales professional or call our Phone Sales Team at 1‑800‑336‑9136.

Washers will be unpacked with all strapping materials and shipping bolts removed and set in place. With serviceable shut-off valves in place at the home and when new hot and cold fill hoses are purchased with this washer, they will be connected to proper valves and the drain hose will be installed. The delivery provider will level the washer and start a cycle to ensure it's operational. If freezing conditions exist, you may be instructed to wait to start the unit until a few hours later.

Dryers will be set in place and leveled. Packaging material will be removed. If a new cord was purchased with the order, it will be properly attached, and the unit will be plugged in and turned on to ensure proper operation. Venting will be hooked up if no modifications are required on the existing venting system. Service fees are required to set up gas dryers and must be arranged in advance. Service may only be completed on gas dryers if there is a serviceable, existing shut-off valve immediately adjacent to the dryer, and if in compliance with local ordinances. There are other limitations for gas connection, including restrictions based on your ship-to address.

*Please note that 4-pronged range and dryer cords are not allowed to be hooked up in the Lincoln, NE delivery area, per local ordinance. Other local ordinances may restrict our services, please consult your sales person at the time of purchase.

The delivery provider will remove all doors and handles if necessary to ensure that the unit fits into your home. Packaging will be removed, and the freezer will be set in place, plugged in, and leveled. If your freezer is a lockable model, the delivery team will give you the keys. Generally, freezers should be turned on and cooled for 24 hours before stocking.

Countertop microwave units are unpacked and set in place. Over-the-range microwave units are delivered with no hook up. Built-in dishwashers are delivered but will not be installed or hooked up. For portable dishwashers, the delivery provider will unpack the unit, set in place, install casters, and start a cycle for you. If freezing conditions exist, the team may ask you to wait a few hours before operating your new dishwasher as the water inside could be frozen.

Electric ranges will be unpacked, have the cord attached, and leveled. Gas ranges will be unpacked, set in place, have the proper cord attached, and leveled. Direct wire hookups are not able to be completed. In eligible service areas, for an additional fee, services can include hooking up your gas range to an existing cast iron gas line (not galvanized pipe) with a serviceable shut-off valve immediately adjacent to the range. Gas line hookups will not be performed on copper lines or if not in compliance with local ordinances. If a gas shut-off is not serviceable or non-existent for the range, you will need to arrange for a plumber or gas company personnel to make the installation. The delivery provider will test operate the surface units and ovens. With the exception of appliances that are direct wired, the delivery team will connect electrical appliances at the point of delivery.

Whirlpool tubs will be brought to your desired ship-to address and placed in the first dry area. If you are interested in installation, please visit NFM's custom Bath and Kitchen showroom or work through your licensed plumber or contractor for installation.