Bedding Claim Information

Your continued comfort is important to us!

Please read the information below before starting the bedding claim form.

Bed with natural wood headboard with round modern nightstand along the side

What is a Bedding Claim Form?

A “bedding claim form” is a document required by the manufacturer of your bed. It is to provide them with detailed information necessary to determine if your mattress has a defect within the warranty guidelines.

Bedding Claim Requirements

A bedding claim form is required for the following Bedding Vendors:

  • Aireloom
  • Serta
  • Stearns & Foster
  • Omaha Bedding Company
  • Simmons
  • Sealy
  • Southerland

*If you have a Tempur-Pedic, Land and Sky, or Kingsdown, please contact the vendor directly for assistance with your warranty. Kingsdown customers: Call 1‑800‑354‑5464 for instructions.

  • Tempur-Pedic
  • Land & Sky
  • Kingsdown

Delivery Charges

Delivery fees will be assessed to the order if NFM does the delivery and/or pickup of a mattress and/or box spring under the warranty conditions outside of the first year. These will be the regular delivery fees for your area.

*If you have moved outside of our normal delivery zones, please contact the manufacturer for warranty assistance.

Exclusion: Omaha Bedding customers please proceed to submit your bedding claim form.


Common Concerns with Mattresses

The most common concern with a mattress would be body impressions. It is normal for your mattress to begin forming body impressions after use. It is designed to conform to your body. Whether a pillow top, foam, plush, or firm, the settling of the mattress top will conform to your body contours and are considered normal. A defective impression is when the measurement exceeds the factory’s warranty specifications.


Additional Information

After reading the Download Bedding Claim Information, please contact us at bedding.claims@nfm.com with your full name, address including zip code, and phone number associated with the order and we will start a claim if warranted. If you do not have access to email, please contact NFM Customer Service at 1‑800‑544‑5349.