Shipping and Delivery

Shipping and Delivery Services

Masks Required for In-Home Delivery and Installations

Your health and safety is important to us. To maintain a safe experience, we ask that our customers and staff wear masks during all in‑home installations and in‑home deliveries or maintain proper social distancing of 6 ft or more apart. Together, we can slow the spread of COVID‑19. Thank you for choosing Nebraska Furniture Mart.

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Shipping Update:

Global supply chains have been heavily disrupted by the ongoing COVID‑19 crisis, causing significant delays in deliveries for all our regions. We know this can be frustrating and we want you to be aware of steps we’re taking as we navigate this challenge.

  • We have added new shipping options including free shipping routes for local customers and same-day shipping on in‑stock merchandise.
  • We have increased the number of notifications you’ll receive with order updates from 2 calls to 5.
  • More inventory is on order and we’re bringing in stock as quickly as possible!

While these steps won’t speed up the global supply chain, they will help us keep you informed as we navigate these challenges together. We appreciate your patience and we look forward to continuing to serve our customers and our communities.

Pickup & Delivery Information:

Our network of delivery systems is designed to get your new merchandise to you as soon as possible, and in great shape. Our familiar white and green trucks visit thousands of cities and towns in a six‑state region. So, chances are, if you drove to our store, we can deliver your purchases back to your home. If not, common carrier trucks or our friends at UPS will handle your needs. We'll pick the one that's quickest and most convenient for you. So if you need it, you got it.

There is a charge for delivery, which you pay at time of purchase. On occasion, we offer Free Delivery during select promotions. Make sure to watch for them!

Description of Services

We offer contact‑free drive‑through pickup for many in‑stock items. When shopping online, check to see if the item is in stock and ready for pickup. At checkout, select your desired pickup time and store location. When you’re shopping in‑store or over the phone, speak with your sales professional to arrange drive‑through pickup.

Special Order Drive-Through Pickup:

Due to the limited availability and specific qualities of our special order products, NFM must assess a 25% non-refundable deposit. This deposit must be made with a major credit or debit card. We offer an option that allows you to use your Nebraska Furniture Mart Card for the remainder of the balance. To complete an order this way, please call our Phone Sales Team at 800‑336‑9136.

Large Items:

Items will be delivered in the box or wrapping outside the home.

Orders must be placed by 5pm CST. Delivery fees starting at $49.99, see details at checkout.*

Small Items:

Offer available on orders placed between 11am ‑ 5pm. A convenience fee starting at $14.99 will be added to your order. Most orders delivered in as little as 2 hours.*

Additional Terms:

*Same‑Day Delivery offers are available in Omaha, Kansas City and Dallas/Fort Worth metro areas. Items must be in stock at purchase location for same day delivery. Items transported by NFM trucks will be delivered to your driveway. Design delivery, contractor sales, gun safes, pool tables, clearance items and internet available‑to‑order items are excluded.

Items must be in stock at purchase location for next-day delivery or shipping. If available, weekend shipping will be specified during checkout. Otherwise, shipping methods apply to business days only, not weekends or holidays.

Options displaying “Delivery by” will be delivered via UPS by the date indicated. With this delivery method, we will send you a tracking number so that you can follow the progress of your order.

Shipping orders will be placed on the nearest driveway, sidewalk, or inside your garage. The items will be left in their factory packaging, if assembly is required, this is the responsibility of the customer. An Adult 18 years or older must be present to sign for the items. An NFM representative will contact you the day before, or by 10:00 AM the morning of with a time window for your order shipment. If you need to reschedule your shipping date, please contact Customer Service no later than 2 days prior to your scheduled date.

Track Your Order

Because of the size and weight of gun safes, there is an additional charge of $100 for in-home delivery of gun safes under 350 pounds and $325 for in-home delivery of gun safes weighing 350 pounds or more. An additional fee of $200 will be assessed at the time of purchase for gun safes that require assembly by the NFM Delivery Team. You will receive a phone call 48 hours prior to your delivery that will set up and confirm a two-hour window for your item’s scheduled arrival. At that time, delivery agents will bring the product(s) into your home, uncrate them, and place them in the area of your choice. They will also remove any of the packaging material from your home. Any additional installation including the removal of legs is not included in Gun Safe Delivery and cannot be performed by NFM Delivery Teams.

Track Your Delivery

You will receive a phone call 48 hours prior to your delivery that will set up and confirm a two hour window for your item’s scheduled arrival. At that time, delivery agents will bring the product(s) into your home, uncrate them, and place them in the area of your choice. They will also remove any of the packaging material from your home. However, this does not include Flooring or the setup of Assembly Required products. Items such as cribs, exercise equipment and other select products may carry an extra charge for assembly. If you have any questions about assembly please call our Phone Sales Team at 800‑336‑9136.

Track Your Delivery

With Next-Day Delivery, you will receive a call that will set up and confirm a two-hour window for your item’s scheduled arrival. At that time, delivery agents will bring the product(s) into your home, uncrate them, and place them in the area of your choice. They will also remove any of the packaging material from your home. However, this does not include Flooring or the setup of Assembly Required products. Purchases made from 12:00 AM to 9:00 PM are eligible for Next-Day Delivery. Any purchase made after the 9:00 PM cutoff time will be added to the following day’s queue. If you have any questions about assembly, please call our Phone Sales Team at 800‑336‑9136.

Track Your Delivery

With Factory-Direct Delivery, your item(s) will typically ship in one to five business days after placing your order. It will arrive at your home from one of a few possible small parcel carriers such as (UPS, FedEx, or USPS). We will send you a tracking number so you can track the shipment to your home.

NFM delivers to 47 states (excluding Alaska, Hawaii and California). NFM Card may be required for purchases in some areas.

Furniture Delivery

Where would you like this great-looking piece of furniture?

  • Before your furniture arrives, determine where you would like it to be placed and ensure the area is cleared. Please measure doorways, hallways, etc. and make adjustments as needed, especially if you are expecting oversized pieces.
  • Nebraska Furniture Mart delivery teams will un-crate, inspect your new furniture, and place it in the location of your preference.
  • Delivery drivers will remove and haul away any packaging material and make sure your home is in its original condition.
  • Before our team departs, please look over your new furniture to make sure it meets your expectations.

Beds and bed frames will be put together for you, including center support. Mattresses and box springs will also be placed on the frame. Mirrors will be attached to dressers, but not to doors or walls. For pier groups, units will be leveled and lights tested before our delivery team departs. Futons do not include setup. Some bunk beds require a fee for setup. If extra service fees for setup are required, a salesperson will notify you at the time of purchase.

Kitchen and dining room items will be delivered and placed in the location of your preference. Hutches will be placed on buffets and shelves will be installed. Our delivery team will also install table leaves to make sure they fit properly. All items will have mending plates installed and lights plugged in and tested as necessary.

Living room and seating items will be delivered and placed in the location of your preference. Our delivery team will attach legs to sofas and chairs, test motion furniture to ensure it is working properly, and verify that toss pillows and arm caps were delivered if applicable.

Nebraska Furniture Mart delivery teams will assemble lamps, set in place of your choosing, plug in and test.

Leather furniture will be set in a place of your choosing. If you purchased a leather care kit, it will be delivered with your item.

Entertainment centers will be set in place, leveled, shelving installed, plugged in and lights tested.

Nebraska Furniture Mart delivery teams will uncrate your Grandfather Clock and set it in place. Assembly and calibration of the clock will not be done by your delivery team.

Curios will be delivered and set in place, including unpacking and installation of shelves. Curios will be leveled, plugged in and lights tested.

If you have purchased fabric or leather protection, the services will be applied at a Nebraska Furniture Mart distribution center prior to delivery. You may verify the service has been performed by checking the proof tag located on the Law Label attached to your furniture.

Flooring Delivery

Many flooring items are available for same day purchase and Drive‑Thru Pickup. However, if you choose to have your order delivered, please keep this information in mind:

Carpet will be delivered to your home and brought into the installation area when possible. Other coverings will generally be placed in the area you choose.

Area rugs will be delivered and placed in an area of your choosing.

Electronics Delivery

You are able to take many electronics with you after you purchase them at our store. For electronics that you are having delivered, keep these guidelines in mind: Nebraska Furniture Mart delivery drivers will place your new equipment where you want it and remove and haul away any packaging material. If the installation is a simple one, they will make the connections and make sure it is operating correctly.

All TVs, including big screens, will be unpacked, set in place, plugged in, and have the cable or antenna connected. The delivery team will turn on the unit and make sure it is operating properly. Delivery teams will not install extra equipment such as satellites. During winter months, TVs will not be turned on until they reach room temperature. Before departing, our delivery team will remove and haul away packaging and make sure all procedures are done to your satisfaction.

Most computers and accessories are purchased in-store and picked up at our warehouse. However, should you choose to have your order delivered, please be aware that our delivery team will not provide hook up of your electronics equipment. Your salesperson can put you in contact with authorized installers should you need them.

Appliances Delivery

You are able to take many electronics with you after you purchase them at our store. For electronics that you are having delivered, keep these guidelines in mind:

Nebraska Furniture Mart delivery teams will place the appliance in the location of your choosing, remove and haul away packaging materials and haul away old appliances if contracted in advance to do so. If new cords and hoses were purchased with your order, our team will plug in and test your appliance.

Delivery personnel will not attempt any built-in installations like ranges, hoods, and refrigeration, nor are they authorized for gas line hook-up without proper shut-off valves, dishwasher hook up, running new water lines for items like icemakers, or installation of new electrical lines. They are only authorized to hook up to certain lines and electrical systems (see below for specific limitations on certain appliances).

Nebraska Furniture Mart delivery teams will remove all doors and handles if necessary to ensure that the unit fits into your home. They will also make adjustments to door swing changes per your request. Packaging will be removed and the refrigerator will be set in place, plugged in, and leveled. If a proper water line exists with a serviceable shut-off valve, it will be connected and turned on per the order. New water lines will not be installed. Haul away of the old unit will be done, if on order. This applies to local deliveries only.

Washers will be unpacked with all strapping materials and shipping bolts removed, and set in place. Hot and cold water hoses will be connected to proper spigots and the drain hose will be installed. The delivery team will level the washer and start a cycle to ensure it’s operational. If freezing conditions exist, you may be instructed to start the unit a few hours later.

*Other local ordinances may restrict our services, please consult your salesperson at the time of purchase.

Dryers will be set in place and leveled. Packaging material will be removed and hauled away. If a new cord was purchased with the order, it will be properly attached and the unit will be plugged in and turned on to ensure proper operation. (removed unnecessary comma in previous sentence) Venting will be hooked up if no modifications are required on the existing venting system. Distant and remote location installation does not include dryer vent hook up. Special service fees are required to set up gas dryers and must be arranged in advance. Service may only be completed on gas dryers if there is a serviceable, existing shut-off valve directly to the dryer, and if in compliance with local ordinances. This is on local deliveries only.

*Please note that 4-pronged range and dryer cords are not allowed to be hooked up in the Lincoln, NE delivery area, per local ordinance. Other local ordinances may restrict our services, please consult your sales person at the time of purchase.

Nebraska Furniture Mart delivery teams will remove all doors and handles if necessary to ensure that the unit fits into your home. They will also make adjustments to door swing changes per your request. Packaging will be removed and the freezer will be set in place, plugged in and leveled. If your freezer is a lockable model, our delivery team will give you the keys. Generally, freezers should be turned on and cooled for about 24 hours before stocking.

Countertop microwave units are unpacked and set in place. Over-the-range microwave units are delivered with no hook up. Built-in dishwashers are delivered but will not be installed or hooked up. For portable dishwashers, our delivery team will unpack the unit, set in place, install casters, and start a cycle for you. If freezing conditions exist, our team may ask you to wait a few hours before operating your new dishwasher as the water inside could be frozen.

Electric ranges will be unpacked, have the cord attached, and leveled. Gas ranges will be unpacked, set in place, have the proper cord attached, and leveled. Direct wire hookups will not be done. Setup, for an additional fee, can include hooking up your gas range to an existing cast iron gas line (but not galvanized pipe) with a serviceable shut-off valve to the range itself. Gas line hookups will not be performed on copper lines or if not in compliance with local ordinances. If a gas shut-off is not serviceable or non-existent for the range itself, you will need to arrange for a plumber or gas company personnel to make the installation. The delivery team will test operate the surface units and ovens and gas ranges. With the exception of appliances that are direct wired, the delivery team will disconnect electrical appliances at the point of delivery.

*Distant and remote location deliveries will include unpacking and setting in place, leveling, and starting. Gas line hookup service is not available at this time.

Whirlpool tubs will be delivered to your location. Please contact your licensed plumber or contractor for installation services.