Delivery Services
Delivery information
From our store to your door, we’re here to make every delivery simple. Choose from a variety of delivery options designed to fit your needs. We strive to ensure that every order is delivered safely and with care, whether it is delivered by NFM personnel or by one of our delivery providers.
NFM delivery providers serve 47 states (excluding Alaska, Hawaii, and California). Available assembly & installation services vary by product and location, and an NFM Card may be required for purchases in select areas. Delivery charges, if applicable, will be shown at checkout, and select promotions throughout the year may include free delivery.
Delivery methods
Outdoor delivery
Placement outside your home
Item(s) delivered and placed in a convenient outdoor area such as your driveway, garage, or outside the entrance of your main apartment building.
No entry into your home required. Best for patio, garden, & large‑boxed items.
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Scheduled delivery window
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Outdoor placement
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In-home placement
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Assembly
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Haul-away & recycling of old items
In-home delivery
Placement in your room of choice
Item(s) delivered inside your home and placed in your area of choice. In‑home assembly covers bed frames & components, tables & chairs, TV stands, door reversals, and attachment of knobs, drawers, & mirrors, as well as appliance hookup, water connections, dryer & range hookups, pedestal installations, and dryer vent labor.
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Scheduled delivery window
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In-home placement in room of choice
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Select assembly & hookup
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Appliance leveling & testing
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Packaging removal
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Haul-away & recycling of old items
Full-service delivery
Complete service from start to finish
Includes in‑home assembly services, plus, haul‑away, and recycling, furniture assembly, appliance & furniture relocation, bunk & crib assembly, adjustable base labor, and more as applicable. Services vary by product and delivery location.
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Scheduled delivery window
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In-home placement in room of choice
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Full-service assembly & full hookup
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Appliance leveling & testing
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Packaging removal
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Haul-away & recycling of old items
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Move pre‑existing items
Additional ways to receive your order
Standard delivery
It typically takes one to five business days for factory-direct delivery orders to ship from the manufacturer. Here’s what to expect:
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Your item will ship via a small‑parcel carrier (such as UPS, FedEx, or USPS) or a nationwide large‑parcel carrier, depending on its size. Please note: A signature is required for all large‑parcel deliveries.
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You’ll receive a tracking number as soon as your item ships.
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To help avoid delays, please make sure your delivery address is accurate at checkout. If you’re planning a move, you may want to wait to purchase factory‑direct items, as these items often arrive quickly and could be delivered before your move‑in date.
If you have questions regarding delivery timing, we’re happy to help at 1‑800‑336‑9136.
Small parcel delivery
Small parcel deliveries generally only apply to business days, not weekends or holidays. If weekend delivery is available, it will be shown as an option during checkout.
Any carrier and tracking information will be sent to the email address you have provided.
Compare delivery methods
| What's Included | Outdoor | In-home | Full-service |
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Product & packaging inspection |
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Place product inside home |
Not available |
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Unpack product & remove packaging |
Not available |
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In home assembly⬦ |
Not available |
See eligible items
Includes bed frames & components, tables & chairs, TV stands, door reversals, and attachment of knobs, drawers, & mirrors. |
See eligible items
Includes all eligible items for in‑home assembly. Plus, other installation-related services and furniture assembly outside of ready-to-assemble items. Services vary by product and delivery location. |
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Full‑service assembly⬦ |
Not available |
Not available |
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Water connection
(as applicable)
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Not available |
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Gas connection
(as applicable)
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Not available |
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Haul away old items |
Not available |
Not available |
See eligible items
Includes appliances, mattresses, & electronics. |
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Move pre‑existing items |
Not available |
Not available |
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Not all purchases may qualify for these options.
⬦ Ready‑to‑assemble products, products marked with "assembly required," and game table products are not eligible for assembly services.
What to expect by category
All deliveries are scheduled in advance for your convenience. Delivery services vary by product type. See what’s included in each category below.
Additional category information
Gun safe delivery
Once your order arrives, your item(s) will be brought into your home and placed in your area of choice. Packaging is removed. Any additional installation, including the removal of legs, is not included and cannot be performed by our delivery providers.
Gun safes only qualify for outdoor and in-home delivery; see below what’s included for each. Not all purchases qualify for these options. Ready-to-assemble products, items marked "assembly required," and game table products are excluded.
| What's Included | Outdoor | In-home |
|---|---|---|
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Product & packaging inspection |
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Place product inside home |
Not available |
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Unpack product & remove packaging |
Not available |
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In home assembly⬦ |
Not available |
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⬦ Due to the size and weight of gun safes, additional delivery fees apply. In‑home delivery fees start at $100 for safes under 350lbs and $325 for those 350lbs or more. An additional $200 fee may be applied for safes requiring assembly.
Frequently asked questions (FAQs)
What delivery service options are available with NFM?
We have three delivery options to choose from that fit your needs:
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Outdoor delivery: We’ll deliver your item(s) to a designated outdoor location (i.e. driveway, garage, or outside the entrance of your main apartment building) at your home.
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In-home delivery: We’ll bring your item(s) inside and place in the room of your choice, select assembly, appliance connections, and package removal.
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Full-service delivery: Our most comprehensive service, which includes in-home placement, full assembly, appliance connections, piece moves, and haul‑away services where applicable.
Can I get my order delivered the next day?
In many cases, yes. Next‑day full‑service delivery is available for appliances, electronics, TVs, and mattresses. Next‑day outdoor delivery is also available on eligible items and in select delivery areas.
Can I have my order delivered to my apartment?
Yes! All three delivery options are available for most apartment deliveries.
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Outdoor delivery: We’ll place your item(s) outside your apartment’s main building entrance.
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In-home delivery: We’ll bring your item(s) into your apartment and place in the room of your choice.
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Full-service delivery: Includes in-home placement, plus additional services.
Can outdoor delivery be brought to my porch?
Yes, when accessible. If stairs or other obstacles prevent safe access, the item(s) will be delivered to the nearest safe outdoor location.
Do I need to be home for delivery?
Yes. A signature from someone 18 years (19 in Nebraska) or older is required at the time of outdoor, in‑home, and full‑service deliveries.
Will I receive a delivery time window?
Yes. You'll receive a three-hour estimated window either the day before or by 10am on the day of your scheduled delivery, and our team will contact you on delivery day when they’re on the way.
What delivery option should I choose if I need appliance connections or an old appliance moved to my garage?
Select full service. It’s the only option that includes appliance connections and moving existing appliances within your home.
Do outdoor or in-home delivery include haul-away service?
No. Haul-away service is available only with full‑service delivery.
Will NFM assemble my crib, futon, or bunk bed with in-home delivery?
No. Assembly for cribs, futons, and bunk beds is available only with full‑service delivery.
Will NFM assemble my sofa or kitchen table with in-home delivery?
No. Many sofas and tables are assembled in our warehouse before delivery. With in‑home delivery, we’ll bring the item(s) inside and place in the room of your choice.
Will the delivery team move a rug, sofa, or other furniture item to another room with in-home delivery?
No. Moving existing items within your home is a benefit offered exclusively with full‑service delivery.
Is there an additional charge for piece moves or haul away with full-service delivery?
No. There is no per‑item fee for these services. Piece moves and haul away are included as part of the full‑service delivery fee.
Please note that haul‑away items are subject to inspection and may not be accepted if they contain visible contaminants or pose a safety concern.
Do I still need to add piece-move and haul-away services to my cart if I choose full-service delivery?
Yes. Please add these services to your cart, even though they’ll appear as $0. This helps our team plan your delivery and ensure they arrive prepared.
Before delivery:
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Items being moved must be emptied of personal belongings.
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Existing furniture must be safe to handle.
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Haul-away items must be free of contaminates and stains.
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Disassembly or reassembly of existing furniture is not included.
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A liability waiver may be required.
Will ready-to-assemble furniture be assembled with full-service delivery?
No. Ready-to-assemble or “assembly required” items are not assembled as part of any delivery service.
