Frequently Asked Questions


Delivery charges are based on variables such as the number of items ordered, their size and weight, and delivery distance. Delivery charges can be calculated on the product page by clicking the “Delivery Estimate” button.

Yes, we now deliver within a 300 mile radius from each store. Please click the “Delivery Estimate” button on the product page to check delivery dates and rates to your area.

Returns & Refunds

If your item meets the requirements of our Return Policy, simply call customer service at 1‑800‑336‑9136, chat with an agent (select live chat at the bottom‑right of the page) or email us. Small items can also be brought into the store and exchanged at our service counter.

Generally, the following policies apply. But see our Return Policy page for more information.

If you do not feel that the merchandise you purchased is appropriate in your home, you may return the items for reselection, credit or refund. Items must be returned within 30 days after you receive your merchandise. (15 days on computers products, camcorders or software products. 14 days for cell phones and active wear. See exclusions below.) 120 days with purchase of mattress pads for mattress sets. To receive full credit, all returned merchandise must accompany the original sales receipt and must be in the same condition as when purchased, complete with accessories, instructions, original box and packaging (if item was picked up). Merchandise not meeting these requirements may not be accepted for return, or will be assessed a restocking charge.

***Returns without a receipt may be accepted for In Store Credit Only***

  • Orders paid with bankcard that are canceled or returned will be refunded to the original bankcard used.
  • Orders paid with cash that are canceled or returned may be refunded in-store up to $500. If refund is more than $500, the full refund will be issued by mail from our Omaha office.
  • Orders paid with a check that are canceled or returned will be refunded by mail from our Omaha office a minimum of 14 days after the original payment was made. Account

The address displayed on the Customer Profile Screen when you log in is the billing address for the last credit card used to make on online purchase.* It is not used for delivery purposes or to mail NFM revolving statements. The address can be changed during an online purchase only. When the credit card screen is displayed you will have the option to update the billing address.

*If a customer has never made an online purchase the address was copied from their in-store account if a match was found. Changing this address online will not update the customer’s in-store account. That must be done in-store, over the phone or through the mail.

NFM Credit & Financing

Yes you can. Click on My Account, sign into your online profile and choose "My NFM Card" from the navigation. Statements are available to view or download in this section.

Yes, you can set up recurring monthly payments. Simply go to and create an online account. You will then need to associate your online account with your NFM finance account. Once this is completed you will be presented with various payment options. *If a future scheduled payment date falls on a weekend or holiday, it will be scheduled for the next bank business day.

Online, mailed and in-store payments are applied to your account according to paragraph 6 of your Nebraska Furniture Mart Revolving Agreement. Nebraska Furniture Mart automatically applies payments in a manner which meets federal requirements, and attempts to minimize the interest charges you may incur. After paying any outstanding fees and past due amounts, payments are applied in this general order:

  1. Amounts with promotional “Deferred Interest” terms (No Interest If..) that expire this month.
  2. Amounts with promotional “Deferred Interest” terms (No Interest If..) that will expire next month.
  3. Amounts that are presently interest-bearing (highest rates first).
  4. Amounts with promotional “Deferred Interest” terms (No Interest If..), in order of expiration date (soonest first).

While you are required to pay at least the “Minimum Payment Due” amount, you may at any time, pay the “New Balance” or any portion thereof.

Your Minimum Monthly Payment is calculated by adding any new fees (insurance, late, returned payment), PLUS any Fixed Payment(s) due, plus 4% of any other (non-fixed payment) charges within the balance, rounded up to the nearest dollar, or $15, whichever is greater.

Note: There is NO way to pay toward a specific order or group online. To specify how payments should be applied you will need to mail your payment with instructions or make your payment in person in the store.

Note: Online payments made before 5:00pm will be posted the same business day. Payments made after 5:00pm will post the next business day. Excludes holidays and other non-banking days.


If you find the exact same merchandise (brand and model) currently sold and in stock for less by any local authorized dealer or designated major online retailer, we will beat their price. Every. Single. Day. Some exclusions apply, see details.

Yes, NFM offers discounts for both service members and first responders, including law enforcement officers, firefighters, EMTs and paramedics. This discount is provided through exclusive pricing rather than a set percentage off. To start saving, please bring a valid government‑issued ID attesting to your position, such as military ID, with you the next time you shop and see a sales professional, cashier, or manager for help adding your discount . Once we have your discount on file, you’re free to shop and save without bringing your ID along.


Our Showrooms do not allow pets, with the exceptions of service animals.