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Return Policy

If it’ s not right, bring it back . . .

APPLIANCES/ELECTRONICS/COMPUTERS/FURNITURE/
FLOORING/AREA RUGS/ACCESSORIES

If you do not feel that the merchandise you purchased is appropriate in your home, you may return the items for reselection, credit or refund. Items must be returned within 30 days after you receive your merchandise. (14 days on computers, computer peripherals, cellular telephones, camcorders and photo products—see exclusions below).To receive full credit, all returned merchandise must accompany the original sales receipt and must be in the same condition as when purchased, complete with accessories, instructions, original box and packaging (if item was picked up). Merchandise not meeting these requirements may not be accepted for return, or will be assessed a restocking charge.
***Returns without a receipt may be accepted for In Store Credit Only***

EXCLUSIONS

DELIVERY AND PICKUP
• If your merchandise was delivered and you wish to have NFM pickup the merchandise from your home, you will be charged for:
1. The original delivery fee.
2. A pickup charge equivalent to the original delivery charge. If you return your merchandise to NFM, you will only be assessed the original delivery fee.
3. If you reselect, you will be charged a separate delivery fee on the new order in addition to the above fees.

MISCELLANEOUS LABOR FEES
• Fees such as equipment setup, assembly, Appliance and Electronics installation charges, Flooring installation charges and other miscellaneous fees are not refundable.

FABRIC PROTECTION AND LEATHER CARE
• Once Fabric Protection and Leather Care has been applied to your merchandise, the charges for this protection are not refundable.

READY TO ASSEMBLE FURNTURE
• Ready to Assemble furniture cannot be returned once the box has been opened.

COMPUTERS, HOME OFFICE, CELLULAR
TELEPHONES AND CAMCORDERS AND PHOTO PRODUCTS
• Computers, computer peripherals/accessories, cellular telephones, camcorders, and cameras may be returned within 14 days of purchase. A 15% restocking fee will be assessed on any open box or returned item not in original packaging.

COMPUTER MEMORY/SOFTWARE/CDs/VIDEO
GAMES/MOVIES/FLOOR SAMPLES/FINAL SALE OR
CLEARANCE CENTER MERCHANDISE
• Because of the special nature of these items, all sales are considered final. Therefore, the 30 day return policy does not apply to these items. (Defective software will be exchanged for same title only within 30 days).

60 Day Sleep Guarantee
We want you to have the best night sleep possible. Buying the correct mattress with the help of our factory trained salespeople is the first step into making that happen. However, sometimes a mattress just doesn’t work out at home. For that reason we offer the Mattress Sleep Guarantee.

Buying a new mattress is like picking out a new pair of shoes. It takes a little time for it to feel “just right.” We ask that you sleep on your new mattress for at least 30 days before considering selecting a new mattress.

Details:
1. One time exchange.
2. No returns on special orders, adjustable beds, or floor sample mattress sales.
3. You will purchase a Mattress Protection Pad at time of order from NFM. If not available online, please call 800-359-1200 to order.
4. Delivery charges for the new and pick-up of mattresses.
5. Mattress must be clean, undamaged and unstained.

SPECIAL ORDER MERCHANDISE
• NFM will assess a minimum of 25% fee for customers who cancel or return special order items. Cut yardage (fabric or flooring), pillows, futon covers, mattress pads and paid part orders are not refundable. No exceptions please.